Purpose: This policy details the terms under which refunds and exchanges are provided by Trusted Shrooms.
Scope: Applicable to all products purchased directly from Trusted Shrooms.
Eligibility for Refund or Exchange
Defective Products: If you receive a defective product, you are eligible for a partial refund or exchange.
Order Issues: Refunds may be considered for issues related to order fulfillment, such as incorrect or missing items.
Partial Refunds
Conditions: Partial refunds are evaluated on a case-by-case basis, depending on the nature and severity of the issue.
Calculation: The refund amount is determined based on the extent of the defect or order discrepancy.
Product Exchange
Eligibility: Exchanges are offered for defective items.
Process: To initiate an exchange, return the defective product to Trusted Shrooms. Upon receipt and inspection, a replacement will be dispatched.
Return Process
Return Request: Submit a return request within 30 days of purchase, detailing the reason and providing evidence of the defect or issue.
Return Shipping: If the return is due to our error (e.g., defective or incorrect item), Trusted Shrooms will cover return shipping costs. For other returns, shipping costs are the customer’s responsibility.
Refund Process
Processing Time: Refunds are processed within 14 business days upon receiving the returned item.
Refund Method: Refunds are issued to the original payment method unless otherwise arranged.
Exclusions
Non-Refundable Items: Opened or used products, perishable items, and items purchased on sale are not eligible for refunds or exchanges.
Contact Information
Customer Service: For inquiries, please contact us at info@trustedshrooms.com.
Policy Updates
Revisions: Trusted Shrooms reserves the right to modify this refund policy. Significant changes will be communicated via email or prominent notices on our website.
